Family
I spend most of my time outside of work with my family. They’re the main reason I focus on building things that are stable, useful, and built to last.
Trent
Senior ServiceNow Developer
Not currently available
I build solutions that match how the business actually works.
I'm a ServiceNow developer focused on simplicity, clarity, and long-term maintainability.
I've spent my career at the intersection of technology and process — figuring out how platforms can serve people, not the other way around.
ServiceNow is where I do my best work: there's real craft in shaping a platform to fit an organization without sacrificing maintainability. I care about decisions that hold up over time, documentation a teammate can follow, and systems that don't require heroics to maintain.
Outside of work I'm usually reading, learning something new, or spending quality time with my family.
- Platform Experience 10
- Engineering & Tools 12
- Architecture & Process 7
Outside of work, a few things I keep coming back to.
Currently reading
11/22/63
Continuous learning
I tend to chase areas I don’t fully understand yet. Lately that’s been platform engineering, system design, and thinking beyond individual tools toward how systems fit together.
Process & craft
I enjoy improving how things are done — whether that’s refining a workflow, simplifying a system, or getting small details right in code or documentation.
Precision & discipline
I’m drawn to activities that require focus, consistency, and attention to detail — the same mindset I bring to building and maintaining systems.
Sigital LLC
ServiceNow Technical Lead
Technical lead across multiple enterprise ServiceNow engagements, driving architecture, standardization, and platform modernization initiatives.
- Served as the primary technical and architectural point of contact on multiple accounts across a variety of industries: Health care, legal, pharmaceutical, construction, etc., with a focus on modernization and enhancement.
- Implemented/Enhanced Security Incident Response (SIR) and Vulnerability Response (VR) solutions for Fortune 10 companies and large financial institutions, leveraging ServiceNow’s core SIR and VR modules to improve incident detection, response times, and overall security posture.
- Contributed to ServiceNow Professional Services engagements, providing technical expertise in SIR, VR, PA, ITSM, and integration spaces; assisting in the delivery of high-quality solutions to enterprise clients.
BlueCross BlueShield of South Carolina
ServiceNow Developer / Administrator
Led development and administration of the ServiceNow platform within a large enterprise environment, driving ITSM, ITOM, and ITAM implementations.
- Played a key role in the ServiceNow platform team, contributing to the implementation of ITSM & ITOM functionality.
- Performed development of 200+ Business Rules, Client Scripts, Catalog Items, Access Controls, and application customizations within the ITSM space to support integration processes.
- Created a custom integration with an on-premises IAM system, connected to Workday, that allowed for seamless onboarding and offboarding, providing a comprehensive audit trail and managerial oversight.
Senior DevOps Engineer / Support Analyst
Built and supported DevOps and application delivery processes across a large portfolio of enterprise systems, focusing on automation, CI/CD maturity, and cross-team collaboration.
- Designed, developed, and implemented custom JavaScript applications to provide support to internal teams, effectively reducing research and re-work time by 60%.
- Developed CI/CD processes for 100+ production applications, reducing deployment errors by 48% while reducing deployment times significantly.
- Collaborated within cross-functional teams on multiple concurrent projects, creating detailed project plans and work notes, effectively ensuring 50+ projects were delivered on-time and with minimal budget overruns.
Deployment Engineer / Lead Systems Analyst
Supported and stabilized a broad set of production applications in a mixed-stack environment, emphasizing incident resolution, system reliability, and documentation.
- Provided support for 90+ mixed-stack applications by analyzing and correcting system errors, resulting in an overall error reduction of 25%.
- Wrote extensive system documentation for each of the 90+ supported applications, resulting in new hires becoming productive 3-4 weeks earlier.
- Created monitoring and resiliency processes for multiple production level applications, resulting in an 80% downtime reduction after a system error.